Frequently Asked Questions
How long will it take to receive my rebate payment?
Rebate processing can take up to eight (8) weeks.
It has been more than eight (8) weeks since I submitted a completed rebate form and supporting documentation. Why haven’t I received my rebate?
If your rebate submission was incomplete, additional processing time may be needed. To check the status of your rebate, please visit the Mass Save Online Rebate Portal.
I’m having trouble requesting my rebate through the Mass Save Online Rebate Portal. What other options do I have?
If you’re experiencing trouble submitting your rebate request through the Mass Save Online Rebate Portal, we want to help you:
- Email your question to: [email protected]
- Call us at: 888-855-0340
- Email a completed rebate form and supporting documentation to: [email protected]
- Mail a completed rebate form and supporting documentation:
1337 Massachusetts Ave, P.O. Box 228 Arlington, MA 02476 - Reach your Mass Save Sponsor via email: [email protected]
I believe I made a mistake when filling out my forms. Can I update my rebate submission?
Yes, you can make any necessary edits to your rebate request on the Mass Save Online Rebate Portal.
Who do I contact for assistance claiming my rebate?
If you have any questions regarding your rebate, please contact us:
- Email your question to: [email protected]
- Call us at: 888-855-0340
- Reach your Mass Save Sponsor via email: [email protected]